SuperiorPPE Product Delivery Guarantee
You are protected if the item you ordered does not arrive or doesn’t match your order. Your purchase price plus original shipping is refundable.
SuperiorPPE Product Delivery Guarantee Process
- Contact SuperiorPPE
- Provide invoice information
- Expected delivery date
- Tracking number, if provided
- How your order was placed: online, email, by phone (include who you spoke with)
- Verification of payment received by SuperiorPPE
- Provide information on how you would like to receive your refund (electronic or check)
- Tracking Your Purchase
- Using your tracking number, SuperiorPPE will research why your order was not received.
- Please allow up to 14 business days for tracking verification.
- Customer Decision: New Delivery Date or Full Refund
- Once location of the product has been confirmed you will have two choices:
- If the product has a delivery date within 5 business days, you will receive a new delivery date
- If the product has a delivery date outside of the 5 business days, SuperiorPPE will expedite a rush refund to be processed within 24 hours.